Privacy Policy

Last updated: 9 November 2026

Anam Cara (“I”, “me”, “my”) respects your privacy. This policy explains what personal information I collect when you use anamcaracranio.co.uk/ or have craniosacral therapy or yoga sessions with me, how I use it, who I share it with, and your rights. Because I work with your wellbeing, some of the information I hold about clients is health information, which the law treats as especially sensitive, and I take extra care with it.

1. Who I am

I am the data controller for the information described in this policy.

Anam Cara
Based in Plymouth, Devon, offering sessions at Modbury Therapy Centre, The Wellness Rooms Tavistock and by home visit
Telephone: 07927 366597
Email: veblm9@gmail.com

2. What information I collect

Contact and booking details: your name, telephone number, email address, home address if you book a home visit, and the appointment you choose.
Client records (health information): details you share at your initial consultation and during sessions, such as your medical history, symptoms, why you have come to me, any medication or conditions you tell me about, and brief notes of each session.
Information about children: where a parent or guardian books a session for a child or young person, the child’s name, age and the health information needed for the session.
Payment information: a record that you have paid for a session. Card details are not stored on this website.
Website and device information: technical data such as your IP address, browser type and the pages you visit, collected through cookies and similar technologies. See my Cookie Policy.
Communications: records of emails, calls and messages between you and me.

Please do not put detailed medical information in the website contact form or in emails. Tell me what you are looking for and I will take your health history at your consultation.

3. How I collect it

I collect information directly from you when you book a session, contact me through the website, by phone or by email, attend a consultation or session, or give me feedback. I collect limited technical information automatically when you use the website. If you book through a venue such as Modbury Therapy Centre, they may pass me your booking details.

4. How I use your information and my lawful bases

Purpose	Lawful basis
Replying to enquiries and arranging, confirming and reminding you of sessions	Contract (taking steps at your request, or providing the service); legitimate interests in running my practice
Taking your health history and keeping notes so I can work safely and appropriately with you	Contract; legitimate interests. For health information, I also rely on your explicit consent, which I will ask for at your consultation and which you can withdraw at any time
Taking payment and keeping financial records	Contract; legal obligation
Handling complaints, claims and disputes, and meeting my insurance and professional requirements	Legitimate interests; legal obligation; establishing, exercising or defending legal claims
Using non-essential cookies and similar technologies	Consent
Keeping the website secure and working properly	Legitimate interests

I do not sell your personal information, and I do not use it for automated decision-making or profiling.

5. Who I share your information with

I keep client information confidential and only share it where necessary, including with:

the venue where your session takes place, such as Modbury Therapy Centre or The Wellness Rooms Tavistock, for booking and payment, where you book through them
your GP or another healthcare professional, only with your agreement, or where I must by law or to protect someone from serious harm
my website hosting and maintenance provider, Bear Media (thebearmedia.co.uk)
my email and telephone providers, and the video platform I use if we have an online session
my accountant and professional advisers
my insurers and legal advisers, if needed for a claim or complaint
courts, regulators or law enforcement, where I am legally required to do so

My website also uses third-party services that may receive limited technical data, such as your IP address:

Trustindex, which displays my Google reviews
Google, including Google Fonts and Google Maps and review links

Service providers may only use your information to provide their service to me.

6. Transfers outside the UK

I aim to keep your information within the UK. Where one of my providers processes information outside the UK, I make sure appropriate safeguards are in place, such as an adequacy decision or the UK International Data Transfer Agreement.

7. How long I keep your information

Adult client records: kept for seven years after your last session, in line with the period my insurer and professional body generally recommend.
Children’s records: kept until the child’s 25th birthday, or seven years after their last session if that is later.
Financial and accounting records: kept for six years, as required by UK tax law.
Enquiries that do not lead to a session: kept for a short period so I can follow up, then deleted.

When I no longer need information, I securely delete or destroy it. I may need to keep clinical records for these periods even if you ask me to delete them.

8. Keeping your information safe

I use appropriate technical and organisational measures to protect your information, including secure hosting, passwords and locked storage for any paper records. No method of transmission over the internet is completely secure, so I cannot guarantee absolute security.

9. Your rights

Under UK data protection law you have the right to:

be told how your information is used and ask for a copy of it
have inaccurate information corrected
ask me to delete your information in certain circumstances
ask me to restrict how I use your information
object to me using your information on the basis of legitimate interests
receive your information in a portable format, where applicable
withdraw your consent at any time where I rely on it

To use any of these rights, contact me at veblm9@gmail.com or 07927 366597. I may need to confirm your identity first, and I will respond within one month.

10. Complaints

If you are unhappy with how I have handled your information, please contact me first so I can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

11. Links to other websites

My website links to other sites, such as Google Maps and the booking pages of the venues I work from. I am not responsible for their privacy practices, so please read their policies.

12. Changes to this policy

I may update this policy from time to time. The latest version is always on this page, with the date it was last updated shown at the top.

Questions about this policy? Email veblm9@gmail.com or call 07927 366597.